How to request a refund
Stripe payments made on the HorizonVPN website have a 7-day refund request window. Apple and Google Play refunds must be requested from the store.
If you paid by card through Stripe on the HorizonVPN website, contact HorizonVPN within 7 days of the payment to request a refund. If you paid through the Apple App Store or Google Play, request the refund directly from that store.
Website card payment through Stripe
- 1Contact support through horizonvpn.org/contact-us
- 2Use the email address from your HorizonVPN order
- 3Include your order date, payment method, and the reason you want to cancel
- 4Submit the request within 7 days of the Stripe payment
- 5Support will verify the Stripe payment and refund eligibility
- 6Approved refunds are returned to the original payment method
Apple App Store purchase
Request the refund through Apple using the purchase in your Apple account. HorizonVPN cannot approve or send an App Store refund on Apple's behalf.
Google Play purchase
Request the refund through Google Play using the purchase in your Google account. HorizonVPN cannot approve or send a Google Play refund on Google's behalf.
The 7-day HorizonVPN refund window applies only to payments processed by Stripe on the website. Apple and Google Play apply their own refund rules and make their own refund decisions.
After a refund is approved, VPN access for that order is canceled.
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