Subscriptions, payments, and account settings. · 14 articles
How to upgrade or change your subscription plan
PopularReview your current plan and billing owner before extending or changing how you pay.
How to request a refund
PopularStripe payments made on the HorizonVPN website have a 7-day refund request window. Apple and Google Play refunds must be requested from the store.
Canceling your subscription
Cancel auto-renewal at any time — access continues until the end of your paid period.
Accepted payment methods
HorizonVPN accepts card payments and crypto checkout through supported payment providers.
Promotions, coupons, and discount codes
Check whether a HorizonVPN promotion applies before completing a website purchase.
Changing your email address or password
Change your password in the dashboard; changing the account email is not currently self-service.
Viewing receipts and payment history
View HorizonVPN payment records in the dashboard and use the billing provider for official store documents.
Can I share my account with family?
Use HorizonVPN across household devices while keeping your account secure.
Restore an App Store or Google Play purchase
Restore store-billed access from the same Apple or Google account that completed the purchase.
Why a guest purchase asks for an email
Link a purchase started in Guest mode to an account so paid access can be recovered on another installation.
Manage or remove a device from your account
Review registered devices and revoke an old installation from the dashboard.
Why an older device was signed out
A newly registered device can revoke the oldest active device when the plan limit is exceeded.
Why your billing provider controls subscription changes
Manage renewal, refunds, and payment changes with the provider that owns the active subscription.
How website cryptocurrency purchases work
Complete a hosted NOWPayments invoice and understand that the resulting access does not renew automatically.
Other categories
Need more help?
Our support team is available 24/7.