Browse by category
Getting Started
New to HorizonVPN? Start here.
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Account & Billing
Subscriptions, payments, and account settings.
14 articles →
Connection Issues
Troubleshoot VPN connection problems.
16 articles →
Platforms & Devices
Setup guides for every device.
14 articles →
Streaming
Playback, location checks, and service errors.
5 articles →
Privacy & Security
Privacy controls, browser checks, and data-handling information.
4 articles →
Speed & Performance
Get the fastest VPN speeds.
5 articles →
P2P & Torrenting
P2P privacy, kill switch, and safer file sharing.
4 articles →
Popular articles
How to download and install HorizonVPN
Use the official HorizonVPN downloads for Windows, Android, Apple devices, Chrome, and Firefox.
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Connecting to your first VPN server
Learn how to connect to a VPN server and verify your connection is active.
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What is Kill Switch and should I enable it?
Kill Switch blocks traffic when the VPN tunnel is unavailable, with different controls on Android.
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How to upgrade or change your subscription plan
Review your current plan and billing owner before extending or changing how you pay.
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How to request a refund
Stripe payments made on the HorizonVPN website have a 7-day refund request window. Apple and Google Play refunds must be requested from the store.
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VPN not connecting — complete troubleshooting guide
Step-by-step guide to diagnosing and fixing VPN connection failures.
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VPN keeps disconnecting — how to fix
Check the base connection, use Auto and Connection compatibility, then send a report if drops continue.
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Setup guide: Windows 10 & 11
Complete installation and setup guide for HorizonVPN on Windows 10 and 11.
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macOS app availability
Install HorizonVPN from the App Store or use the signed-in dashboard's notarized direct macOS download.
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Frequently asked questions
What is Kill Switch and should I enable it?
Kill Switch blocks traffic when the VPN tunnel is unavailable, with different controls on Android.
Is Split Tunneling available in HorizonVPN?
Split Tunneling is not currently available in HorizonVPN apps; use the browser extension for browser-only routing.
How many devices can I connect simultaneously?
Your device limit is set by your current plan and is shown in the HorizonVPN dashboard.
Can I share my account with family?
Use HorizonVPN across household devices while keeping your account secure.
Is HorizonVPN available for routers?
HorizonVPN does not currently provide a self-service router profile or supported public router setup workflow.
Still need help?
Contact HorizonVPN support or use the official download links below.
Email Support
Send account, billing, or troubleshooting details through the contact page.
Send messageOfficial Downloads
Get HorizonVPN from the App Store, Google Play, the Chrome Web Store, Firefox Add-ons, or the official Windows installer.
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