Connection Issues
IP address not changing after connecting
3 min read·Updated September 16, 2026
Diagnose why your IP hasn't changed after connecting to HorizonVPN.
- 1Check the app status — confirm it shows "Connected" and not "Connecting"
- 2Disconnect and reconnect, then wait 10 seconds before checking
- 3Use the IP address tool on horizonvpn.org or another trusted IP-checking site
- 4If the page still shows an old location, test in a private window to avoid cached site data
- 5If the public IP still matches your normal connection, return Protocol to Auto and try another location
Some websites cache your location or use server-side geolocation. Clear your browser cache and cookies, or test in a private/incognito window.
HorizonVPN does not provide a WebRTC toggle in the VPN app. A WebRTC result is a separate browser check and does not by itself mean the VPN tunnel failed.
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