Help CenterConnection IssuesVPN blocked on a restricted school, work, hotel, or public network
Connection Issues

VPN blocked on a restricted school, work, hotel, or public network

3 min read·Updated September 16, 2026

Use Auto, Connection compatibility, and the protocols currently offered by your app.

A managed or public network can limit VPN traffic or require a sign-in page before any VPN can connect. Complete the network sign-in first and follow the network owner's rules.

  1. 1Disconnect HorizonVPN and confirm the network itself can open a normal website
  2. 2Complete any captive-portal or Wi-Fi sign-in page
  3. 3Open Settings → Connection and set Protocol to Auto
  4. 4Leave Connection compatibility on Automatic, reconnect, and test once
  5. 5If Auto still fails, choose a matching Connection compatibility option or test another protocol that the app currently shows as available
  6. 6Try a different network to determine whether the restriction belongs to this Wi-Fi

Protocol availability can vary by platform, plan, and location. This Help Center does not publish internal connection order or network-evasion details.

Do not change firewall, device-management, certificate, or administrator settings on a school or work device unless the owner authorizes it.

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